An item can be returned within 5-days once it’s received by the customer provided the item is unused and unworn. The only exception is for all Personalized items, Free Gifts, or SALE items – these items are FINAL SALE ONLY.To process a return/exchange:Email us at [email protected] with images of the products with packaging and tags to schedule a return pick up. Keep all items (INCLUDING the invoice) in the original packaging by MADHECHIPlease be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer. Subsequent to this, your package will be picked up by our courier partner at no extra cost to you within 3-5 business days.Once the item is picked up, we will credit the amount of that item If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.